August 12, 2020

Call Routing – Regions

Configure what regions campaigns should receive leads in a friendly interface. Added a new regions block with two regions options:

  • Nationwide (set by default) – campaign accepts calls from any region without limitations.
  • Custom – allows setting one of alternative Target region levels:

    States – select one or multiple US states to set the target regions for this campaign (by default, all states are selected) ZIP codes – enter, paste the list of target.
    Zip codes – separated by a comma or line break; drag and drop the file (.txt, .csv) into the area or click to upload it (the option can’t be saved unless there’s at least one ZIP code in the area).

If an inbound call does not match the region filters, it’s registered with NoBuyer result in Transaction call report.

✓ PX Open Exchange ✓ Private Marketplaces

Upload Disposition files for multiple campaigns at the same time

Much anticipated, you’re now able to upload a disposition file for all your campaigns at once. Once processed, each campaign is displayed in a separate row in the Disposition table below the upload widget.

✓ PX Open Exchange ✓ Private Marketplaces

Upload disposition for Call campaigns (Beta)

You’re now able to upload disposition for calls bought through PX. Use the disposition widget here to upload disposition for call campaigns. Identify calls by either the CallerID or CallerGUID. You’re able to see each call status in the Transactions call report.

Call publishers can see the results of their calls sold to buyers with aggregated statuses.

Next up: Source Management for call campaigns.

✓ PX Open Exchange ✓ Private Marketplaces

Fixes & Improvements

  • API Builder: Fixed an issue when Solar campaign configurations with large amount of mappings were hard to edit because of the interface problems.
  • Fixed double transaction processing for PMP leads because of the period of slowness in one of the cores processing direct post leads from.
  • Publisher API 2.0: Integrated PROPERTY CASUALTY INSURANCE vertical.
  • Fixed an issue when the report export failed when trying to export with leads attributes.
  • Fixed the discrepancy between the number of leads with Multiple disposition status and Conversion – New in the export file and results of lookup search on the page.
  • Knowledge base articles for call campaigns were updated for hours and regions.
  • Knowledge base article updates for source performance report.